Help & Support
We usually reply within 1–2 working days.
Questions, a bug, or a feature idea? Email us at support@handshakepro.in. Please send it from your account email and include your phone model and what you were doing.
Common questions
- How do I score a match? Tap New match on the Matches tab, pick the two teams, the toss and the playing XIs, then score ball by ball on the scoring pad.
- I made a mistake while scoring. Tap Undo on the scoring pad to remove the last ball. You can undo as many balls as you need.
- How do I share the live scorecard? Open the match and tap Share. Anyone with the link can follow the score live, no app needed.
- Going live on YouTube. Connect your channel in Profile → YouTube, then tap Go live on the match. YouTube needs live streaming enabled on your channel (this can take up to 24 hours the first time).
- Highlight clips aren't saving. Turn on HighlightShorts in Profile and allow saving to Photos when asked. Clips are made only while the camera is streaming.
- Change the rules mid-match. On the scoring pad open Match settings to change overs, balls per over and other rules.
- Delete my account. Go to Profile → Delete my account (Delete account). This removes your account and personal data right away; scorecards stay public but anonymised. What's deleted and what's kept.